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Newsletter Week 12

Here it is your weekly

Chiropractic Marketing Newsletter (week 12)

-Revealing all of the “SECRETS” free of charge

PLEASE SPREAD THE WORD ABOUT THIS SERVICE, WE ARE DEPENDING ON BUZZ MARKETING

 

WWW.FreeDCHelp.COM is up and running and full of information.  This site’s purpose is to provide a repository of materials that will be helpful to those in the profession.  On this site will be posted archived articles as well as sample reports, letters and marketing materials — FREE.  I also hope that as much assistance that this site may be able to provide to you, that you will see the need to pass along this “Secret” to others.   

 

Please do not hesitate to contact me, drvernonchiro@aol.com, if you feel that you may have information, resources or web content that could provide additional assistance to those in the profession. Please feel free to write me with comments or criticisms.

 

Remember: To get the most out of this newsletter, I suggest that you print it out and read it-don’t skim it-Refer back to it when implementing your marketing plan

Mark your calendar: We have scheduled our next CONFERENCE CALL for Tuesday evening, October 9th at 7:30 PM (Eastern Time)with Dr. Chris Kent. Chris has been called one the most influential minds that the profession has ever known-and the perfect choice to lead the Wellness Revolution: the kind that would make him one of the most important chiropractic figures of his generation.” Dr. Kent will be discussing the how to convert to a cash practice, why you should, what the future holds for chiropractic and much, much more.

If you are straight, mixer, objective straight, it doesn’t matter, the insights that Dr. Kent has as to where the profession is heading will be more then enlightening. If you have never heard Dr. Kent speak before you are in for a real treat. He and Dr. Gentempo were the visionaries behind the surface EMG/Thermal scanner and 10 years ago accurately predicted where chiropractic would be today. This conference call is a MUST HEAR!

Fibromyalgia marketing conference call CD has shipped to everyone who has signed up for the free CD’s. If you have not already signed up to receive free marketing material from me please do so by clicking here. You won’t want to miss receiving the free information and materials that others are paying thousands for at no charge.

In This Issue
Supercalifragilisticexpe”Halitosis” or Do You Have Bad Breaths
Merry, uh, Thanksgiving
The Press Release: Yes Again
The Referral Package, Books and DVD’s
Using Poor Posture as a Patient retention and Marketing Tool.
A Must Read Classic
Awesome New Pediatric Office Poster

Supercalifragilisticexpe”Halitosis”or Do You Have Bad Breath

Now you might be wondering what the hell is Lenny talking about. What has bad breath has to do with building a large successful practice? You’d be surprised. Do you know how may of you who are reading this right now have the worst smelling breath.  DON’T LAUGH, there is no humor in this. How would you like to be the patient in the receiving end of a report of findings from a doctor whose breath smelled like a sewer? Well it happens and when it does the ability of a patient to listen to what you are saying or explaining becomes a secondary issue, this is because they are so put off by your breath. Now I know that you are saying to yourself, not me. I brush and use mouthwash everyday. This may not be enough. The science of bad breath has greatly expanded over the last few years, and there have even been bad breath clinics that have opened across the country. I have been a consultant to numerous chiropractors and you would be amazed at the odor that has emanated from their mouths and bodies.

When we think of bad breath some of us think of the coffee smell after a big cup of Starbucks, well that’s nothing. A simple mint cures that problem, but the majority of people with halitosis have it do to a bacteria. Other causes such as sinus problems or periodontal disease can also cause it, however a very severe odor can be produced by simple oral bacteria.

Bad breath is caused by Anaerobic Sulfur Producing Bacteria which normally live WITHIN the surface of the tongue and in the throat. If you remember from school (ha ha) These bacteria are supposed to be there, because they assist in digestion by breaking down proteins found in specific foods, mucous or phlegm, blood, and in diseased or “broken-down” oral tissue. Under certain conditions, these bacteria start to break down proteins at a very high rate. Proteins are made up of Amino Acids. Two of the Amino Acids (Cysteine and Methionine) are dense with sulfur. When these “beneficial” bacteria come into contact with these compounds, the odorous and “lousy-tasting” sulfur compounds are released from the back of the tongue and throat, as Hydrogen Sulfide, Methyl Mercaptan, and other odorous and bad tasting compounds. These “problem” compounds are often referred to as (VSC) volatile sulfur compounds (Not Vertebral Subluxation Complex), where volatile means Vaporous and Effervescent, two adjectives which accurately describe their ability to offend other people instantly. It’s like passing gas through your mouth. The only scientifically proven and clinically effective method of halting Halitosis is by attacking the bacteria’s ability to produce VSC and by converting the VSC into non-odorous and non-tasting organic salts. This is why thing like Listerine and other flavored alcohol products don’t work. There is one product on the market that specifically does this. It is called Dr. Katz’s Thera-Breath, it is toothpaste, mouthwash and tongue scraper, and these are sold individually or as a kit. Most CVS and supermarkets now carry it.

Like I said, if you think this is humorous, IT’S NOT. If you have terrible breath it doesn’t matter how many ads, newsletters, mailing or other material you send out, once the patient is in the office they should never leave because of a doctor’s poor hygiene. If you are married, ask your wife or husband, she/he will tell you the truth. If you are not married then ask your CA and ask her/him to be honest with you. Explain that you will not be offended, but instead you would be very appreciative. DON’T MINIMIZE THE IMPORTANCE OF CLEANLINESS AND BODILY HYGIENE WHEN IT COMES TO BUILDING A SUCCESSFUL PRACTICE.

Merry, uh, Thanksgiving

Another CornucopiaThe holiday greeting is a great way to maintain relationships with your patients. This year, though, you might consider sending cards for another holiday: Thanksgiving. Though somewhat unorthodox, commemorating the last Thursday in November has its advantages:

Acknowledging Thanksgiving’s theme. As an essentially secular celebration of prosperity-symbolized by the cornucopia of plenty-You can inform your patients that they should be thankful for their health. Thanksgiving has far more relevance for many people then do other winter holiday’s

Avoid the annual Season’s Greetings controversy. Traditionalists want to send and receive Christmas, Hanukkah or Kwanzaa cards. Progressives prefer the politically correct Season’s Greetings. No matter what you choose, it’s sure to annoy someone. Thanksgiving is, by contrast, downright innocuous in its universal acceptance.

Stand out from the crowd. A card sent in December may end up in a pile with hundreds of others. Even worse, it may not even be opened amid a busy season of work, parties and vacations. Far fewer companies send Thanksgiving greetings, so the recipient might actually remember the card, especially if it comes with a personal inscription.

The Po!nt: Sending holiday cards that commemorate the Thanksgiving holiday allows your greetings to stand out and arrive a month earlier than most. You might even earn cool points for being avant-garde.

The Press Release: Yes Again

I know that we did a story on press releases a few weeks ago; however I needed to show you some of the results that can occur when you do a proper press release. The links below will take you to various doctors that have had their releases published in local newspapers; this publicity is worth $1-$3 thousand dollars in advertising if these docs had to pay for it. THEY GOT IT FOR FREE! So can you. I do consulting with a limited number of docs, about 10 right now, and I take on no more then that at one time (Not 500 like some guys) of these 10, 8 have had a major story appear in their local newspaper and/or have had a press release published. Again, this is free advertising and because it appears as a news story its credibility and thus your credibility is greatly enhanced.*

A good news release consists of a short introduction. Journalists call this an ‘intro’. This should total perhaps no more than 25 words. Bear in mind that your text needs to answer the ’six salient questions’: Who, What, Where, When, Why and How? Your intro will cover most but not necessarily all of them. Keep your article short and simple (Kiss). Remember, news is something new and unusual it has to have news value, a criteria that unfortunately is somewhat arbitrary. The News value of a story determines how much prominence a news story is given by a media outlet. In Western practice such decisions are made informally by editors on the basis of their experience and intuition, and analysis shows that several factors are consistently applied across a range of news organizations. In 1965, Galtung and Ruge enumerated these factors; if you click here you can read about it.

The second sentence or ‘lock-in’ builds on the news in the intro. By paragraph three you will probably use the best or ‘killer’ quote from the main source for your story. Always attribute a quote to somebody.
1. A news item should be in a readable font size, usually 12 point Arial or Times Roman and double-spaced.

2. The article should be given a unique keyword to identify it. This is called a ‘catchline’. For example, an article about a poisonous snake sent, undetected in the post, might be catchlined “snake” and each page of the news release then numbered Snake…1, Snake…2 etc. This information is placed in the top right-hand corner of every page.

Do not use: 1. A subject’s name, i.e. George Bush (Using Palmer would be okay), because, if they are famous, there could be lots of stories about them in one day. Or, a word so general, like health, that there might be many stories on the subject similarly catchlined. A good catchline will ensure that every page of your news release can be easily identified in a busy media office.

3. The by-line, the journalist’s first name and surname, should appear at the top left of the page.

4. Between the byline and catchline should be placed the date on which the article was written. This information helps the editor to judge whether an update will be necessary, especially if the article is a time-sensitive news story.

5. Your text should have a simple headline of perhaps no more than three words above the intro, telling the reader what the article is about. Unlike your other marketing material in the case of the press release try not to attempt a catchy tabloid-style headline. Editors jealously guard their job as the headline writer.

6. At the bottom of each page, to tell the reader that there is more copy to come, put MORE FOLLOWS, More or just MF (centered).

7. To tell the editor that the article is complete put the word End or ENDS on the last page.

8. Don’t forget to include your full contact details on the first page.

Importance of Presentation
Proofread proofread and proofread. Check the spelling; don’t rely solely on spell check. There are some words that are spelled correctly that are not the word you meant to put in the sentence.

Check the grammar. Again, the word processor’s grammar checker is good to a point, Use the word processing software as your helper but remember that you are the final judge of accuracy. For each news release draft, no matter how small, create a word processing document, name and save it on a disk, memory stick or on the hard drive so you can easily get back to it later. Keep a printed ‘hard copy’ in a safe place.

Writing style and completeness.
You are expected to write clearly and concisely - using complete sentences that flow logically from thought to thought.

Remember always assume that your reader has not read the materials on which you are reporting. Explain the issue to your reader as if she or he knows absolutely nothing about the subject. Don’t assume that your reader has an understanding of chiropractic jargon or terminology.

Be objective.
Try not to use “the first person” (I or we). Carefully put together an outline before you begin writing.

Bullets and short paragraphs
Break the material into short paragraphs; using bullet points if necessary. Even with bullet points, use complete sentences and be meticulous with grammar and punctuation. Don’t rely on the computer to correct all your errors. If you use bullet statements, be consistent.

In many cases, the best use of bullet points is to make each statement a complete sentence with a capital letter at the beginning and a full stop at the end.

In some cases, however, you may want to use a “lead-in” sentence opener. Make each bullet statement complete the sentence from the lead-in opener. And be consistent.

When using bullet statements, it is usually best to single space within the bulleted statements and double space before and after the statements begins.

Use Positive Tone
Write in a positive and lay-person’s style. Your objective should be not to unnecessarily offend anyone who might potentially read what you have written on behalf of your organization. While every issue you write about won’t necessarily be completely upbeat and enthusiastic, each can achieve a proactive note.

Be conversational
Make your writing sound conversational. Take care to avoid sounding stuffy, stiff, or uncomfortable. Don’t use slang or inappropriate language. Connect with the reader in the same conversational style that you would if you were in the same room with him or her having a conversation. So, don’t use jargon.

Take time
To achieve the best, most positive tone for your news release; you must take your time when writing. You can’t be in a big hurry. This is particularly important as you develop your writing skills early on.

Proofread again to spot typographical and formatting errors. Read the text out loud to make sure it sounds right.
Use your own words

Please do not get in the habit of reading printed text and online information and just doing a “copy and paste” into your news release.

The highest form of successful writing is learning from what you’ve read, summarizing it in your own words and reporting what you’ve learned. Practice, it is very important that you develop your own style of writing. When you use someone else’s words, it sounds like someone else wrote it. By now you should all be able to recognize my writing style (or lack of it)

Put the full name and phone number (including after hours mobile) in the contact details at the end of the news release. Additional factual information can be provided in a Note to Editors after the contact details.

This might include biographical facts and a short chronology of relevant events.

Chiropractic Press Releases that have recently appeared in local newspapers:

http://www.citizen-times.com/apps/pbcs.dll/article?AID=200771001046

http://www.bucyrustelegraphforum.com/apps/pbcs.dll/article?AID=/20071001/LIFESTYLE/710010319/1024

http://www.county29.net/cms2/index.php?option=com_content&task=view&id=6647&Itemid=237

http://www.romeoobserver.com/Story.asp?page=what&storyid=10490

http://www.southbendtribune.com/apps/pbcs.dll/article?AID=/20070926/Lives/709260455/1050/Lives

The Referral Package, Books and DVD’sYou should always have books and DVD’s on hand that tell the chiropractic story. These are a great way for people who cannot or will not come to a live lecture to receive information about chiropractic!

1. Make Mothers a Referral Target- In the March 1997 issue of the Ladies Home Journal; a study revealed that women make more than 70% of all the health decisions for their families. They were also responsible for over two-thirds of their family’s visits to doctors and pharmacists. Remember, mothers will speak passionately to people (and other mothers) about their doctors and health care choices. Give them a reason to speak with passion about you and your services.

2. Create and Post a Special Events Calendar- It should promote your Raising a Healthy Drug Free Family, Human Potential, New Patient Orientation, and Chiropractic Mother’s Morning Out programs. Have them ready to handout to patients and potential referrals and make sure that you update it each month.3. Share a Chiropractic Testimonial With a Patient. If they have had a great experience at your office, bring it up, and get them feeling their results again and talking about it to others. Testimonials are one of the best marketing tools around!

4. Ask for Their Help. Spreading the word about chiropractic is a big job. Tell them that you can’t do it all by yourself!

Create referral Packets and always have your referral material ready to hand deliver to anyone who is interested. Remember, if you have to scramble around at the last minute to assemble these things, your office will appear unprepared and disorganized. You will block your capacity for self-promotion and sabotage your own attempts to expand your practice patient volume.

Preparedness is the name of the game with referrals. As we talked about in last month’s article on Proactive Referral Strategies, there is a 10-1 return ratio that you can expect from your Raisin’ Packets. In other words, for every 10 pre-prepared packets that you successfully hand out, you can expect to earn one new patient. If your aim is to enroll 10 new patients, then your staff will need to prepare 100 of these packets in advance, 250 for 25 new patients and 500 packets if you want to sign-up 50 new patients.

Chiropractors are continually amazed at how these marketing statistics hold true. Don’t hesitate to test the waters. Prepare yourself today and expect referrals, referrals, and more referrals tomorrow. Implement these and all of the other  procedures that I have been telling you about and you will build the family practice of your dreams.

I give to you for free what many have paid me for. PLEASE USE IT!


 

 Awesome New Pediatric Office Poster

I just received word from an insider at the ICPA  that a new poster for use in the office will be available in about 2 -3 weeks. Below is a mock-up of the poster and as you can see it features the famous “Little Rascals”. This is a great idea and is a perfect example of super advertising. The photo is highly recognizable and attention grabbing to all Baby Boomers and Gen-Xer’s. The photo will cause parents to start a discussion about how they used to watch the show; this will then lead to a discussion about chiropractic and children. I will have more details for all of you as soon as they are given them to me. In the mean time if you wish to pre-order the 18×24 poster for your office my members will have first dibs, click here. It is estimated that the poster will sell for around $30. I suggest you pre order as they will sell out fast and they are only printing a limited number. (You guys are the only ones who know about this-It really is a “SECRET”)

 Lil Rascals
 

 Using the General Populations Poor Posture as a Patient retention and Marketing Tool.

One of the most effective marketing tools that any chiropractor can use is pointing out a patient’s posture. In all probability 98% of the people who walk into your office will have poor posture. Although when this is pointed out to the patient their main concern is usually a cosmetic effect, usually asking if they will have a big hump in their back like their grandmother. It is at this point that you should take the opportunity to explain the serious effects that poor posture can have on their overall health.

The website Wrong Diagnosis lists 137 conditions that are affected by poor posture.

Several major published peer reviewed studies have reported that poor posture has an effect on general health, including one study that says that men who are hyperkyphotic have an increased mortality rate. How about making a copy of this paper and including it as part of your report of findings, what impact do you think that would have? Do you think that this is something that a patient might want to consider trying to correct?

I strongly suggest that you obtain some form of posture analysis tool for your practice. There are many out there and the range in price from a $100-$200 all the way up to $1000. I have used posture as part of my report of findings for a few years now. I print it out on glossy photographic paper (I do this with thermal scans as well as my x-rays as well after I take a digital photo of the x-ray) and give these to the patient following there report of findings.

Posture analysis is a great marketing tool in other ways. An example wood be to offer free postural analysis to all the “back pack” carrying students in a patient’s family. Or make a big deal of it and do a Posture Analysis Day one Saturday afternoon in the office, you could limit it to family members of current patients or open it up to the community at large. Offer some free food, (light fair or just some drinks) have a clown or a small band if any of your patients play in one and make an afternoon of it. When advertising the event, make sure to note the scientific literature that validates your claim. Also, when designing the ad if you use words like hyperkyphosis make sure that you explain what that is in parenthesis. i.e (Hunchback)

SPINE, 2005· “All measures of health status showed significantly poorer scores as C7 plumb line deviation increased.”

Journal of the American Geriatrics Society, 2004· “Older men and women with hyperkyphotic posture have higher mortality rates.

American Journal of Pain Management, 1994· “Spinal pain, headache, mood, blood pressure, pulse, and lung capacity are among the functions most easily influenced by posture.”

The Journal of Neuroscience, 2007 Bad posture could raise your blood pressure. Study finds neurolink between position of neck muscles and high blood pressure.

Still available-A Must Read Classic

Think and Grow Rich is a classic motivational book. Every marketing guru in chiropractic recommends it and this is one of those rare occasions that I do as well. I think every chiropractor “NEEDS” to read this book and refer to it often. Especially while trying to increase your practice numbers. You can have an e-book version for instant download for $3.00 (3 measly bucks to increase your brain) by clicking here. You will receive a $3.00 invoice from Paypal. Once paid the e-book is sent

I WILL NEVER SELL, LOAN, SUPPLY OR IN ANY WAY GIVE YOU INFORMATION TO ANOTHER THIRD PARTY. THIS IS MY PROMISE.

*Many of you have asked me to be your practice coach, as I said I only take on 10 clients at a time and like to stay on the East Coast, plus I charge so little that I actually lose money on most deals, it’s about helping not making money, when I have an opening or decide to expand I will let you guys know, in the mean time you get a lot of me for free

 

 

IMPORTANT INFO: My patient newsletter for September/October has been posted and is availble on  WWW.FREEDCHELP.COM  It is prepared in Microsoft Word, so you can edit it and get it off to the printer immediately. Until next week,Yours in health

Lenny

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